Festival Tickets

HOW TO BOOK

Online
To book online, select the production and choose your desired performance date.  For Festival Pass holders, click here.

Box Office
Tickets are available at the Box Office on performance nights.

DELIVERY POLICY

Print at Home
Print at Home tickets will be emailed to the address you have provided, immediately upon completion of your order. Each ticket has a unique bar code that will be scanned upon entry. Please print out each ticket in your order, or have all tickets and their codes available for scanning by mobile.

Will Call
Will Call tickets are available for pick up from one hour prior to the performance, at the Jericho Arts Centre at 1675 Discovery Street. Click here for directions and parking.

Mobile Phone
Tickets are available on mobile upon completion of order.  We'll text you a link to download the Walletini app, where your tickets will be stored.  Works on any smartphone.        

Refunds, Exchanges and Resale
Tickets cannot be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place. 

Tickets can be exchanged for the same production up to 72 hours in advance, subject to availability.

Tickets are non-transferrable.

GENERAL

We reserve the right to make alternations to the advertised programme, casting or schedule at any time and without advance notice. This includes understudies. 

If you requested your tickets to be delivered by post or electronically and you have not received your tickets in advance of your visit you can collect duplicate tickets at any time before the performance. If you are coming on the day of your visit, please arrive in plenty of time as the theatre will become busy and, for many performances, latecomers will not be admitted. You will need to bring a form of ID with you to collect your tickets. This includes government issued ID (driving license, passport) or the credit/debit card you used to make your booking.

Conditions of Entry
Every member of the audience must have a ticket.

We reserve the right to refuse admission or eject any person that it believes is likely to cause a nuisance, disturbance or threat to other audience members, the venue or workers at the theatre.

All latecomers and audience members who leave the auditorium once the performance has started will only be re-admitted to the auditorium by our front of house staff (FOH), and may be required to sit in a different location until the interval or a specific moment determined by our FOH staff.

Electronic devices must be switched off before entering the auditorium.

The use of cameras and filming equipment is strictly prohibited.

Ensemble Theatre Company may carry out general filming, sound recording or photography in or around the venue. By entering the venue, you and your party are consenting to being filmed, recorded or photographed as a member of the audience.

Children under the age of four cannot be admitted in to the auditorium.

Strobe lighting, smoke effects and gunshots are sometimes used in productions; details are available at the Box Office after the first preview. We will also place signage indicating what effects are to be used outside the auditorium.

Please note that Ensemble Theatre Company does not have cloakroom or storage facilities for bicycles or luggage.

Ensemble Theatre Company accepts no responsibility for any personal property brought to the venue

Food or alcoholic drinks purchased off site are not permitted for consumption inside the venue.

Any alcoholic drinks purchased at the venue are for consumption on site only.

Drinks purchased at the theatre bars may only be taken into the auditorium in plastic cups.

For assistance, please contact info@ensembletheatrecompany.ca